Privacy Policy

Last updated: 14 October 2026

Visual Ace သင်တန်းအကြောင်းဖြေကြားခြင်း၊ သင်တန်းအပ်ခြင်း၊ ငွေပေးချေမှုစစ်ဆေးခြင်းနဲ့ ကျောင်းသား support ပေးခြင်းအတွက် သင်ပေးပို့ထားတဲ့ အချက်အလက်တွေကို အသုံးပြုပါတယ်။ စာပြန်ပေးဖို့ AI service နဲ့ လုပ်ငန်းဆောင်ရွက်ဖို့ Google Sheets၊ Messenger/Telegram တို့ကို အသုံးပြုပါတယ်။ အချက်အလက်ကြည့်ရှု၊ ပြင်ဆင်၊ ဖျက်ပေးရန် အောက်ပါ email ကို ဆက်သွယ်နိုင်ပါတယ်။

1. Who operates this service

Visual Ace operates Visual Ace Customer Support to answer course enquiries, manage enrolment and payment reviews, provide course access information, and support students through Facebook Messenger and Telegram. Contact: myozawwin.kale@gmail.com.

2. Information we process

Platform-provided identifiers, display names, usernames and available profile information.
Messages, attachments and payment proof images you send to our connected accounts.
Course choices, names supplied for enrolment, Student IDs, enrolment status, payment amounts and review status, instalment balances where applicable, and course access status.
Operational records such as message timestamps, delivery status, support tasks and administrator actions.

Please do not send account passwords, PINs, one-time codes or information unrelated to your enquiry. A payment proof image may contain financial details; include only what is needed to verify your transfer.

3. Why we use this information

We use this information to respond to enquiries, maintain conversation context, process enrolments, let administrators verify payments, manage course access, follow up on outstanding enrolment matters, and resolve support or delivery problems.

4. AI-assisted replies and human review

Relevant message text, conversation history, and customer or enrolment context may be sent to our configured external AI service through xKiro to interpret requests and draft replies. AI replies can be inaccurate. Payment approval and course access decisions require administrator review. You may ask to speak with an administrator.

5. Service providers and access

Our system uses OVHcloud hosting in Canada, a self-hosted application and n8n workflows, Google Sheets for enrolment and payment records, and Meta/Facebook and Telegram for messaging and course-related communication. These services and the configured AI service receive the information needed for their functions. Authorised Visual Ace administrators access records to handle enrolment and support. Processing may take place outside your country. These providers also process information under their own terms and privacy policies.

6. Retention and protection

We retain records while needed for enrolment, course support, payment reconciliation and resolving related issues. This service does not promise a fixed automatic deletion period. Access to administrative records is restricted, and public connections use HTTPS. No storage or transmission method can guarantee absolute security.

7. Your requests and deletion

You can contact myozawwin.kale@gmail.com to request access, correction or deletion of your information, or to raise a privacy concern. We may need to verify that the request relates to your account. See our Data Deletion Instructions for the request process and scope. Deleting Visual Ace records does not automatically delete records held independently by messaging platforms, payment providers or other service providers.

8. Changes

We may update this page when our service or data practices change. The date shown on this page identifies its latest revision.