Data Deletion Instructions
Last updated: 14 October 2026
1. Send your request
Email myozawwin.kale@gmail.com with the subject Visual Ace Data Deletion Request. Include:
- The platform you used: Facebook Messenger or Telegram.
- Your display name and profile link or username, if available.
- Your Student ID, if one was assigned.
- A clear request to delete your Visual Ace customer data.
If you cannot supply a profile link or Student ID, tell us which account you contacted and approximately when. Do not send your password, PIN, one-time code or a new payment proof solely to request deletion.
2. Account verification
We may ask you to confirm the request from the same Messenger or Telegram account to avoid deleting someone else's records. An administrator will review the request and tell you if more information is required.
3. What deletion covers
After verifying the request, we process deletion of the associated customer profile, conversation state and stored message history, enrolment and payment records, locally stored payment proof files, and associated Student ID and student records in the connected Google Sheets used by this application. If a specific record must be retained for a legal obligation or unresolved dispute, we will explain the reason and scope in our response.
4. Scope and practical effects
This request concerns records managed by Visual Ace. It does not automatically erase messages in your own Facebook or Telegram account, copies in administrator inboxes, independent payment-provider records, or records retained separately by external service providers. Tell us if your request includes copies in Visual Ace-managed inboxes or exports so that we can review them too. Provider-managed copies may require a separate request through that provider.
Deleting enrolment records may affect our ability to identify your Student ID, verify course access or provide account-specific support. We will clarify this with you where relevant. Sending a new message after deletion may create a new customer record.
5. Confirmation and follow-up
We will respond through email or your verified messaging account with the outcome, or explain any outstanding steps. If you need an update, reply to your original request. This is a manual request process; opening this page does not automatically delete data.
For more about data use, read our Privacy Policy.